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Meet the Team

Serafina Beach Hotel, San Juan’s supremely chic sanctuary for urban travelers, has an executive team filled with expert staff members. The attentive staff help to plan thrilling adventures and experiences native to Puerto Rico, as well as creative group trips, meetings, social events & weddings, all while making sure each guests’ visit at the boutique hotel turns into a desired “stay-cation”: a vacation each guest will never want to leave.

Vittorio and Fabio, Founders of Serafina Beach Hotel

Executive Team

General Manager

Pierre-Alex

Pierre-Alex Maillard brings over 15 years of boutique hotel management experience in some of the most appealing destinations: Hotel Christopher in St. Barth and most recently at The Montauk Beach House in the Hamptons, NY. Pierre-Alex leads the Serafina Beach Hotel opening and oversees daily operations focusing on creating a personalized, yet laid-back experience for each of our urban travelers, and positioning the hotel as the premiere lifestyle destination on the island.

Director of Sales

Betsy

Consistently ranked as the top salesperson during her 15 years at the renowned El San Juan Hotel & Casino, Betsy Mujica brings valuable luxury hospitality experience to Serafina Beach Hotel. Betsy held senior sales & marketing roles at various iconic hotels on the island, including the W Vieques Island Retreat & Spa. Most recently, she was a key-player in the repositioning & re-branding of the San Juan Water Beach Club Hotel, Puerto Rico's first ever boutique property.

Revenue Manager

Juan

Juan Castro was previously our Front-Office Operations Manager on our starting team, and has recently been promoted to Revenue Manager at Serafina Beach Hotel. Juan's mission as Revenue Manager will be to implement strategies and processes in order to optimize and maximize revenues and profits for the hotel. He will be working closely with our Sales team to ensure the hotel's offerings cover all targeted marketing segments.

Head Chef

Luis

Luis Guzmán brings more than 25 years of culinary experience to Serafina Beach Hotel. Chef Guzmán utilizes his extensive fine dining background & Puerto Rican roots to create dishes that showcase local ingredients and indigenous flavors, fused with Serafina’s Italian roots. As part of the opening team, Chef Guzmán initially served as our Sous Chef. As Head Chef, he will be spearheading the culinary teams at our three exquisite dining options: aMare, PiñaCo, & By the Pool.

Director of Food & Beverage

Zsolt

Zsolt Ducsai, a nine-year veteran in the hospitality industry, brings profound expertise and an insightful, global perspective to his new position as Director of Food & Beverage at Serafina Beach Hotel. Throughout his career, Zsolt has consistently prioritized customer satisfaction by delivering a high-level of service and directing his staff to exceed guest expectations. Zsolt will train all food & beverage staff, create seasonal and culturally-rich programming, and will oversee daily operations at aMare, PiñaCo, & By the Pool.

Leisure Transient Manager

Johanna

A 23-year veteran in the travel industry, Johanna González Muriel brings her sales expertise and passion for hospitality to her new position as Leisure Transient & Wholesale Manager at Serafina. Throughout her career, she has served in various hospitality roles, focusing on sales and concierge services. With her strong experience within the luxury resort industry, Johanna will build and strengthen liaisons with existing and new customers to ensure client & guest satisfaction.

Front Office & Rooms Division Manager

Liza

Formerly our Assistant Front Office Manager, Liza M. Calzada was recently promoted to Front Office & Rooms Division Manager at Serafina Beach Hotel, where she will be responsible for overseeing front desk operations, bell staff, and housekeeping team as they ensure a seamless guest experience. Liza believes in creating a service-oriented team, leading by example and communicating effectively. She is proficient in working under pressure and in a fast-paced environment, as well as ensuring all guests’ needs are satisfied.

Engineering Manager

Joel

Joel Harbo Colón joins the Serafina Beach Hotel team as our Engineering Manager. He will be responsible for leading and supervising a team of engineers as they develop, test, modify, and create solutions to technical systems here at the hotel. He is proficient in both equipment projects and self-management, with proven ability to successfully analyze the requirements of an organization and perform development work. Joel believes in focusing on solutions, team-work, and being a communicative leader.