Contact us at 787-625-6000

Work Hard – Play Hard

We greatly value the vibe and ambience we have created for our guests.  We appreciate your cooperation in maintaining that atmosphere for the pleasure of each guests’ unique experience.

At Serafina Beach Hotel, we live with a WORK HARD – PLAY HARD attitude.
Play hard… but play by the rules! Here are some Tips and Frequently Asked Questions:


Check-In / Check Out

  • Check-in 4pm, Checkout time 12noon
  • 2 max guest capacity per room for King rooms
  • 4 max guest capacity per room for Doubles rooms *Additional Charge
  • Additional Guest Charge: 3rd Person – $40, 4th person charge – $40 per night
  • Children 7 years and below can stay at no extra-charge with parents or guardians
  • If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve, we will be glad to store your bags and make our facilities available for you to freshen up.
  • The guest must present, upon arrival at our property, the credit card used for the deposit/reservation. If the card is not available at check-in, at the discretion of the hotel, a refund to that card may be issued and the deposit may be taken on the card made available by the guest at check-in.

    An authorization of $100.00 per night for incidentals will only be taken on the card in the presenter’s name at check-in.  If you use a debit card, please ask the desk clerk to explain funds availability policy after check-out.  In the event that no charges have been made to the room, this authorization will be fully refunded at check-out.

Commitment to Hygiene & Cleanliness:

Especially now, we take standards for hygiene and cleanliness even more seriously.  To ensure the safety of our guests and staff we have added additional steps to ensure we meet the latest guidance on these issues. Our hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.  Here are some examples:

Staff Health, Safety and Knowledge:  Health, safety and knowledge – are essential to an effective cleaning program for our staff members. Here are some ways we’re supporting them:

  • Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act.   Important not only for their health but for that of our guests.
  • Ongoing Training: In addition to training on housekeeping and hygiene protocols, our staff will be ready prepared with  enhanced COVID-19 awareness training.

Cleaning Products and Protocols: We use cleaning products and protocols which are effective against viruses, including:

  • Guest Rooms: Cleaning and disinfecting protocols after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Public Spaces: Increased frequency of cleaning and disinfecting in public spaces, with a focus on the counters at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
  • Behind the Scenes: In the areas where staff work “back of house,” we increased the frequency of cleaning and focus on high-touch areas like associate entrances, locker rooms, laundry rooms, cafeterias, bathrooms and staff offices.

Tariff & Occupancy Tax

Room rates always subject to daily 18% hotel tariff and 9% occupancy tax.  18% hotel tariff Includes:

  • WIFI in all guest rooms & public areas
  • Surprise & Delight minibar concept
  • 2 Complimentary Bottles of water
  • Access to the Fitness Center
  • In-Room Smart HDTV System
  • Complimentary Local & 800-calls
  • By the Pool – infinity pool, lounge chairs, towels, umbrellas & pool service available
  • Beach Experience – Semi-private beach area; towels, lounge chairs

Pet Guests Info/Policy

We welcome your pets of 15 lbs or less for $150 per stay per pet

PDF for Complete Pet Policy

Other Details

  • ATM Banking
  • No rollaway/air-mattresses available nor permitted
  • Cribs not available
  • 5 Accessible rooms available
  • Self Parking available | Public parking  – Hotel Guest Fee $20 Per Day (IN/OUT privileges)
  • Bellmen service available
  • Dry-Cleaning service available
  • Concept Store
  • Private Airport-Hotel transfer service available
  • Ice machine located on mezzanine level only
  • In-Room Dining Hours to be advised on property due to COVID-19 protocols
  • Pool Hours to be advised on property due to COVID-19 protocols
  • Please know that we have a limited amount of lounge chairs on our pool deck; chairs are subject to availability and are available on a First Come First Serve basis.  Arrangements for Cabana rentals for parties of 2-10 can be made prior to arrival or at the property via our F&B team at Cabanas are subject to availability. Cabana prices vary according to cabana size, events and seasonality. Management reserves the right to remove personal items from lounge chairs and cabanas that are unattended or unoccupied for more than one hours.  Our Pool deck team is available daily to assist you with your personal needs at the pool.


Our ambiance is decidedly adult-oriented, especially on weekends when we have our “Serafina Happenings” – DJ’s, Happy-Hours, Adult-Festive atmospheres. Parents & Guardians, please consider our style and vibe when deciding to book a family vacation.

Payment Types

Do's & Don'ts

  • Attire after 6pm – to keep with Serafina Beach Hotel’s fashionable vibe, after 6pm trade your bikini/bathing suits & flip-flops for your Stylish-Trendy Digs
  • Displaying of indecent or sexually suggestive messages on clothing is not permitted in any public areas
  • No outside food or beverage, nor portable coolers are permitted on property
  • Portable speakers are prohibited in all hotel public areas (to include cell-phones & iPods, unless used with earphones)
  • No-Smoking Policy – Pursuant to Law No. 40 of August 3, 1993 as amended, Puerto Rico is generally a non-smoking jurisdiction
  • Possession and/or Consumption of illegal drugs is not allowed on property
  • Serafina Beach Hotel Management reserves the right to take immediate actions with guests as situations require

In-Room Etiquette

  • Please hang wet bathing suits & towels on the hooks inside the room; not on terrace railings
  • Banners or décor on any doors, walls or surfaces in or outside of guestrooms is strictly prohibited
  • Room Set-ups are to remain as is at all times; please do not move in-room furniture to terraces or hallways
  • Enjoy, while being considerate of all our guests, please respect the tranquility of others especially during late-night hours – we ask that you refrain from boisterous gatherings in guestrooms
  • Serafina Beach Hotel Management reserves the right to take immediate action with guests who create excessive noise and/or disturbances