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Work Hard – Play Hard

We greatly value the vibe and ambiance we have created for our guests.  We appreciate your cooperation in maintaining that atmosphere for the pleasure of each guests’ unique experience.

At Serafina Beach Hotel, we live with a WORK HARD – PLAY HARD attitude.
Play hard… but play by the rules! Here are some Tips and Frequently Asked Questions:

Tips

Check-In / Check Out

  • Check-in 4pm, Checkout time 12noon
  • 2 max guest capacity per room for King rooms
  • 4 max guest capacity per room for Doubles rooms
  • 3rd/4th person charge – $40, respectively
  • Children 7 years and below can stay at no extra-charge with parents or guardians

Tariff & Occupancy Tax

Room rates always subject to daily 18% hotel tariff and 9% occupancy tax.  18% hotel tariff Includes:

  • WIFI in all guest rooms & public areas
  • Surprise & Delight mini bar concept
  • 2 Complimentary Bottles of water
  • Access to the Fitness Center (Yoga classes available)
  • Bicycles based on availability
  • In-Room Smart HDTV System
  • Complimentary Local & 800-calls
  • By the Pool – infinity pool, lounge chairs, towels, umbrellas & pool service available
  • Beach Experience – Semi-private beach area; towels, lounge chairs

Pet Guests Info/Policy

We welcome your pets of 15 lbs or less for $150 per stay per pet

PDF for Complete Pet Policy

Other Details

  • ATM Banking
  • No rollaway/air-mattresses available nor permitted
  • Cribs not available
  • 5 Accessible rooms available
  • Self and Valet Parking available
  • Bellmen service available
  • Dry-Cleaning service available
  • Concept Store
  • Private Airport-Hotel transfer service available
  • Ice machine located on mezzanine level only
  • Please know that we have a limited amount of lounge chairs and cabanas on our pool deck; these amenities will be subject to availability and cannot be guaranteed without reservations. We encourage guests to reserve available chairs and/or cabanas prior to arrival especially on weekends during our pool happenings. Arrangements can be made prior to your arrival with our Reservation team and/or upon arrival with our Front Office team. Lounge chairs and cabanas subject to availability. Prices vary according to size, events, and seasonality. Management reserves the right to remove personal items from lounge chairs and cabanas that are unattended or unoccupied for more than one hour. Our Pool deck team is available daily to assist you with your personal needs at the pool.

Adult-Ambiance

Our ambiance is decidedly adult-oriented, especially on weekends when we have our “Serafina Happenings” – DJ’s, Happy-Hours, Adult-Festive atmospheres. Parents & Guardians, please consider our style and vibe when deciding to book a family vacation.

Payment Types

Do's & Don'ts

  • Attire after 6pm – to keep with Serafina Beach Hotel’s fashionable vibe, after 6pm trade your bikini/bathing suits & flip-flops for your Stylish-Trendy Digs
  • Displaying of indecent or sexually suggestive messages on clothing is not permitted in any public areas
  • No outside food or beverage, nor portable coolers are permitted on property
  • Portable speakers are prohibited in all hotel public areas (to include cell-phones & iPods, unless used with earphones)
  • No-Smoking Policy – Pursuant to Law No. 40 of August 3, 1993 as amended, Puerto Rico is generally a non-smoking jurisdiction
  • Possession and/or Consumption of illegal drugs is not allowed on property
  • Serafina Beach Hotel Management reserves the right to take immediate actions with guests as situations require

In-Room Etiquette

  • Please hang wet bathing suits & towels on the hooks inside the room; not on terrace railings
  • Banners or décor on any doors, walls or surfaces in or outside of guestrooms is strictly prohibited
  • Room Set-ups are to remain as is at all times; please do not move in-room furniture to terraces or hallways
  • Enjoy, while being considerate of all our guests, please respect the tranquility of others especially during late-night hours – we ask that you refrain from boisterous gatherings in guestrooms
  • Serafina Beach Hotel Management reserves the right to take immediate action with guests who create excessive noise and/or disturbances