During the past few months, we have lived unprecedented challenging times due to the spread of COVID-19. The tourism industry is experiencing new challenges both in the way service will be provided and in terms of economic aspects.
Facing these challenges have forced us to make the difficult decision to delay our re-opening date to some time this fall.
We apologize for the disruption that this will make in your current plans to visit us in the next coming weeks or months. To assist you in transitioning your plans to open hotels in Puerto Rico,
we reached out to the following neighbor properties and they will be more than happy to work with you regarding a new reservation. You must contact them directly and via email and inform the rate you were paying with us and they will follow up with you.
La Concha Resort & Casino: email@example.com
Condado Vanderbilt Hotel: firstname.lastname@example.org
If you have any other questions or to re-schedule your stay with us for dates starting in November 2020 please feel free to reach out to our team via email@example.com.
Inquiries and/or changes for reservations will be handled via email, only.
If you booked directly with us your reservation will be canceled and if we took a deposit, we will issue a refund automatically. Usually, takes 5 – 7 business days.
If you booked via 3rd party website, your reservation will be canceled automatically, however, please reach out directly to them if you have any questions regarding refunds. They will oversee the refund; depending on the level of refunds it can take up to 15-20 days.
Again, please accept our apologies for the changes this makes in your plans.
When we do re-open, please know that we will continue to consider strict measures to ensure the best for your well-being and ours. Abiding and Certified by the Health & Safety Self-Compliance standards set forth by the Puerto Rico Tourism Company and re-enforcing our commitment to hygiene and cleanliness with EPA approved products and protocols.
We look forward to the opportunity of welcoming you in the future.
Ciao for now,
Serafina Beach Hotel Management